If you have contacts that you correspond with regularly, you can mark them as a favorite, and they will remain in a special section where you can get to them quickly.
There are two ways to mark a contact as a favorite.
- Right click on the contact's message tab and click Add to Favorites
- On the open message thread, click the star next to the contact's name
Once the contact has been favorited, they will appear under the Favorites header* on the left navigation pane, and the star next to their name on the message thread will turn gold.
*If you have no favorite contacts, the Favorite header won't appear until you do.