Finding the Windows and Mac trace logs

For Windows:

  1. Launch Windows Explorer (where you manage your files). On Windows 7 you can choose Start > Computer > Local Hard Drive

  2. Type in %appdata% in the address bar (this is a shortcut that will take you directly to the AppData/Roaming folder)


  3. Select the Biba folder


  4. Open the logs folder


  5. The trace files will be in this folder.


  6. Copy the requested date's files (date in the file name) to your desktop and send via a Biba message attachment (one at a time) or in an email.

 

For Mac:

  1. Open Finder

  2. Click Go and then hold down the option key

  3. When the option key is held down you should see the Library folder
  4. Select Library

  5. Navigate to Logs > Biba

  6. Copy the requested date's files (date in the file name) to your desktop and send via a Biba message attachment (one at a time) or in an email.

     


 

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