To have a great video call, we suggest you have at least:
- 1-1 call
- 650 kbps up and down
- for HD mode: 1400 kbps up and down
- 3-4 people
- 450 kbps up and (N-1)*400 kbps down
- 5-16 people
- 184 kbps up and (N-1)*134 kbps down
- Note: up and down bandwidth will adapt as needed based on network conditions
What we do to help:
- Biba performs some magic to endeavor to deliver you the highest quality video for your available bandwidth and your video tile size (i.e. when you scale down your video tiles, we will scale down the resolution so you get a high quality image without all the bandwidth drain).
- Remember you can pause a video tile for another attendee you might not need to view to help reduce some of the download bandwidth.
- If we detect bad network conditions, we will automatically pause your video (to preserve audio) and let you know that your video was paused (we show a lightening bolt to you and the other attendees see one on your tile). It will reconnect again once the conditions are more favorable.
Video calls do use significantly more bandwidth than audio calls, so if you are having issues with the quality of your video calls, we recommend:
- Close other applications that use the internet, especially those playing music or video.
- Cancel any file transfers in progress including background syncs performed by box.com or dropbox and other file share services.
- Pause or delay background application updates.
- If you are connecting via wifi, you might want to try connecting via ethernet as your wifi access points may be saturated.
- If you are connected directly to the internet, you might want to check with your IT administrator as you may have your download or upload speed capped.
If this does not resolve your problem, you may need to increase your bandwidth. Contact your IT admin if you need more information regarding your download and upload speeds.