What do you do to help me stay connected to my call?

While there are a number of factors including WiFi strength, network saturation and carrier network quality that may contribute to your experience, Biba does its best to keep you connected.

On our mobile clients, we will first try to connect you to a VoIP call via the WiFi connection. If the signal strength is too weak, we will try to switch you over to a 3G/4G/LTE connection. 

If you get dropped, we will again attempt to connect you to WiFi and then 3G/4G/LTE.

If you're experiencing a persistently weak signal or keep getting dropped, you can choose to Switch to Dial-in with 2 clicks from the Call screen. Do one of the following:

  1. Tap the "Leave" button and select "Switch to Dial-In"
  2. Tap your name from the list of attendees and select "Switch to Dial-In"

When you choose to Switch to Dial-In we will show you the dial-in and passcode information. Simply click on Dial-In and we enter all the numbers for you!

It's also very helpful to leave feedback (you'll be prompted to do so when the meeting ends). This allows us to investigate and troubleshoot the specific call you had trouble with.

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