Desktop Remote Control

While on a call, sometimes viewing a shared desktop isn't enough, and it's easier to just "take the wheel and drive".  This can be especially helpful while doing a demonstration, or troubleshooting an issue.

If you're on a call on your Windows or Mac desktop app, you can request to take control of another user's desktop, provided they are on Windows or Mac Biba as well.

While on a call with a user who is sharing their entire desktop (rather than a window), click the Call tab on the toolbar and select "Request Shared Control".  The person sharing their desktop will get a prompt to deny or allow the shared control.




 

Once you allow the sharing of your desktop, the gold band around the desktop will turn red, so you know at a glance that control of your desktop is being shared. 

The cursors of both the viewer and sharer are visible and labeled so you can easily tell which belongs to whom.

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Either the viewer or the sharer can end the remote control session at any time.

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